I placed this lunch order for myself and my coworker & after not receiving our first large mac, we ordered another one; Along with our new mac, they also sent another one plus two cookies, with a note (pictured) that really warmed my heart. I was happy with the resolution of just re-ordering the mac, but I am so elated with this outcome. Chick Fil A was has NEVER disappointed me with their customer service, and this time is definitely no exception. No other restaurant, I feel like, would REMEMBER me/my order and take time out of their busy day to hand write a note apologizing.
At this point, I genuinely don't believe there's anything that could happen that Chick Fil A wouldn't reconcile and continue to be so professional and kind.
Thank you, Chick Fil A, for everything y'all do!! <3
B
Brenda S
7 contributions
25/7/23
• DoorDash order
fries were undercooked. some just plain raw. the chicken Chick-fil-A® Sandwich itself tasted so old and reheated I had to spit it out. and the sweet tea was hot even when I asked for extra ice. luckily my girls chicken 5 Ct Grilled Nuggets Kid's Meals were good. otherwise there'd be no stars.
S
Susan R
Emerging Expert • 137 contributions
4/2/25
• DoorDash order
Wasn't able to drink the Frosted Lemonade. The driver had so much cologne the odor permeated the cup and STUNK! Chick-fil-A Chick-n-Minis® and Chocolate Fudge Brownie were delicious.
G
Gustavo S
3 contributions
6/2/22
• DoorDash order
food came prepared well and fresh. they still charge you .29 cents for a bun on a sandwich that should have one on it for free.
R
Rae H
Emerging Expert • 22 contributions
7/6/23
• DoorDash order
Spicy chicken sandwich was missing the gluten free bun for the second time now, and the spicy chicken filet had a plastic taste to it
