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They had a new person on which stuffed up my order, I rang them straight away and they went over and above to sort this out by delivering the missing items personally and apologizing, I didn't think this sort of service existed anymore but these guys are great, food was amazing thank you again.
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Caitlin W
1 contributions
24-03-01
• DoorDash order
I ordered the Salad Sandwich - Roast Chicken with Avocado& Tomato Relish and a Chocolate & Oreo cream Donut- both items were incorrect in my order. Instead, I received a normal chicken sandwich and a jam roll that had been disguised with the toppings of the Chocolate & Oreo cream Donut... it wasn't until I had a bite and saw the jam that I realised what had been done.
This bakery does really nice food, it was just a bad experience.
Perhaps leaving your customer a note to apologise that what they paid for isn't what they got would be a nice gesture, especially considering the price of the food is a premium (in the end I paid $10 to essentially have a lettuce sandwich with a tiny bit of chicken).
Alternatively, contining to produce the food to keep up with the demand might be useful or, including a note on the delivery partners site to say that items may not be in stock at the time of order and items recieved could differ.
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Cara D
1 contributions
24-11-16
• DoorDash review
super fast! and amazing chips aswell as the boom as cookies!
