Every staff member has been friendly, offering me phenomenal customer service every time I visit. The food, obviously, is AWESOME!
Really, "I'm lovin' it"!!
However, I NOT lovin' that this particular store manager cannot seem to schedule regular maintenance of the frappe blender/maker nor the ice cream server, as well, here in Silver City.
I say that because although I do get to use my rewards whenever I have them available, it is unfortunate, for me, when I request a Frappe using my rewards points only to be told the machine is down and although they ask whether I'd like some other similar item, such as a Iced Caramel Drink, it is not the same, nor similar.
I don't normally have any issues with any McDonald's stores, but this has become a regular occurence, as, at this point, it has happened 7 times.
I suggest the manager put in place a better routine maintenance schedule by either their employees or regional maintenance personnel obtaining proper training or dedicating personnel specific to properly maintain all used machines within their facility.
Managing the maintenance issues will combat this.
Thank you for allowing me to share my feedback.
A loyal McD's lover!!
R
Russell L
2 contributions
4/24/25
• DoorDash order
This might be the worst McDonald's in the entire Southwest. It used to be amazing but has lost my business for good. Every review saying they will get the order wrong is 100% correct.
A
Anon Y
4 contributions
11/11/24
• DoorDash order
We ordered from here this morning and the only thing right about our order was the eggs, several things missing plus the store manager decided rather than answer the phone they would just take it off the hook.
A
Aaliyah B
2 contributions
2/12/25
• DoorDash order
the food was kind of warm and the sprite I ordered tasted like club soda, this is the 2nd time this has happened.
M
Matt M
Emerging Expert • 14 contributions
7/7/24
• DoorDash order
Didn't have the Caramel Macchiato ready, so had to settle for the Mocha shake thing, but still very good! Dasher was perfect, and my Triple Cheeseburger was great!
