I've never had an issue with getting cookies from Crumbl that aren't deliciously soft and moist until today. Every cookie was very dry and crunchy except for the pineapple one :( pretty disappointed
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Kathie A
1 contributions
3/28/25
• DoorDash order
Not happy with the cost of these cookies and the condition they came in
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Christie C
33 contributions
10/30/23
• DoorDash order
Hate to leave this revue, but I have received 3 separate cookies on 3 different occasions that did not have frosting!
To me, frosting is a big part of the Crumbl experience. To consistently receive unfrosted cookies is a disappointment that should be addressed with store owners/management.
I have spoken twice with gentlemen at this location. While he has been apologetic, polite, and concerned, the problem still continues.
I order through door dash, and as this location is closer to me, I am unable to order from the other location. Perhaps this is a sign that I should break my Crumbl addiction!
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Darin D
13 contributions
11/14/23
• DoorDash order
Crumbl is hit or miss. These confetti cookies tasted pretty average and they were slightly hard. I've had MUCH better from Crumbl. Any cookie with "butter" in the title is the only non-cholocolate cookie worth getting imo.
