Did not put a safety seal to prevent tampering and was charged for extra for milk tea only to get some watered down ice coffee!
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Alex D'Soteria R
Local Expert • 127 contributions
3/31/24
• DoorDash review
Customers, beware Jack N Box Willow Glen is hit or miss. Won't even put up factual reviews, attached to me giving this location another chance. Many items , especially smaller items may be forgotten. What is worse, is food safety has dropped, and your order bags will *NOT* be sealed. I recommend curb-side pick up, so you can check that items are packed and advertised combo sauces are packed + and your whole order will not be a food safety loss if not sealed in delivery bags. Jack N Box Willow Glen, please do better. Your items are good to great, but packing them is hit or miss. DoorDash, please consider allowing the San Carlos Jack in Box, to be an option. They actually pack their orders safely + consistently + and you will not wonder about what will be delivered.
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Carlos M
3 contributions
8/29/22
• DoorDash order
2nd time food tastes burnt. Has small black burnt particles from the grill. Had the tacos and tastes pretty burnt. Jumbo jack burger was ok. Fries burnt particles on them
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Alex D'Soteria R
Local Expert • 127 contributions
5/7/23
• DoorDash order
JackNBox Willow Glen, could you all check on your quality for delivery? I've ordered curb-side, and lately the delivery packaging has a pattern of: no packing advertised combo items such as dip sauces, not packing correct dessert, not packing single item drinks, or just packing a combo with maybe 1/4 of side compared to curbside pickup. I'd love to order more regularly, but now I'm concerned I'll keep getting half packed orders with many missing items. For example, with this order: No milk, 4 onion rings, a miracle the dessert was packed. Dasher was professional and prompt, wondering what is up on the packing end , since bags were sealed.
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Rebekah G
18 contributions
4/7/23
• DoorDash order
The "large" Large Classic Popcorn Chicken Combo was in a teeny, tiny box half the size of my hand. Rip off.
