Portillo's is my wife's favorite restaurant. She loves the rib dinners and the fabulous Chocolate Cake. I enjoy the Combo Beef & Char Grilled Italian Sausage and Maxwell Street Polish. A great place for a family get together. I highly recommend this restaurant.
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Katie T
Local Expert • 69 contributions
11/19/22
• DoorDash order
Would be more stars , but the
" bowl" of chili isn't anywhere close to a " bowl" or worth almost 6 dollars. It's the same size as Wendy's cup of chili and its cheaper there. Sorry Portillo's we got no straws for our shakes, no napkins and cups not bowls of chili. Our Dasher however was excellent!! Thank you Andrew for looking out !!!
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Farrah A
4 contributions
6/14/22
• DoorDash order
I always go to Portillos and love it. I order on here from them sometimes but this time the gravy was like water and flavorless. The "large" fry is a scam. It's just a regular fry in a large container with the cheese sitting in the fry container. You get charged for peppers and cheese for your Italian beef but the amount you get is pathetic. You can count each shred of cheese and every pepper. If they remember to put it on the sandwich that is. They did not read the customized directions either. Honestly I'd just go to get it myself so I can control the quality.
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Eddie C
3 contributions
3/1/25
• DoorDash order
When you charge as much as you do for a chicken sandwich, you should give your customer more than a half of a chicken breast
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Kellie B
Emerging Expert • 36 contributions
7/10/23
• DoorDash order
I'm getting quite tired of paying for things that I don't get. I don't get why the dashers can't verify orders at the restaurant before the bags get sealed (other than it's more profitable for them to focus on speed). I ordered two Side of Gravy , i got neither. my Italian Beef Sandwich was supposed to be slightly wet, but it was served dry instead. one of the Cheese Fries was so low that we couldn't see any fries when we first looked at it and thought it might be empty. There's no excuse for that other than just not caring. This restaurant used to be the best because of their excellent accuracy and freshness almost 100% of the time. Their service is like golden arches quality now. Very hit or miss. The beef was wrapped in this new sloppy paper that seems cheaper and doesn't stay closed around the sandwich (noticed this on all orders from here lately) and their prices have gotten a bit ridiculous.
